What is Emotional Intelligence at Work


Dear Thinette

Thinette with glasses


Who is a person with Emotional Intelligence? Lately, everybody is talking about it, it is also called EQ.

Someone with emotional intelligence at work stands out as a friendly and fair person with compassion.

There are five key elements a person with Emotional Intelligence should have?

Emotional Intelligence 

Everybody can practise and develop these skills and make it a habit. This can be created over time with repetition and practice. In addition, the mind will adapt and replace old patterns with the ones you choose. Having EQ in the office will make you a popular and fair leader.

Did you know all the decision we make is based on emotions, no matter what?

How to of Emotional Intelligence is important. Aman climbing the ladder of successWhen inspired to climb the ladder of success in the corporate world, it is essential to develop the skills to be an Emotional Intelligence leader. It is the ability to have compassion alongside your business skills.

Not everybody knows or practise Emotional Intelligence in the workplace, my dear.


To be a successful leader, you have to know what it is and practise the rules of Emotional Intelligence. No matter what business you are in, even if you have an online business. The way you communicate your product and the benefits it has for people. Create an emotional need with a story or facts.


The following skills are required to be a good leader, my dear. Keep the people inspired and motivated as a team to the benefit of the company.


Emotional Intelligence at Work

13 Components of Emotional Intelligence

  • Self-awareness. Identify feelings, to clarify and recognise the different feelings you have in a situation. Is it constricting or promoting the situation, above all what are your limitations or strengths?


  • Understand feelings and the effect it has on others. Keep a diary of and note the disruptive behaviour and thoughts you had in this situation.  Most importantly, what was the behaviour of other people around you in the situation?


  • Emotional Intelligence for Good Leadership A diary with glasses and a pen for events and behaviourSelf-regulation. Be wise and manage impulsive behaviour. Instead of being angry and shouting at someone, rather step back breathe deep and ask a question. If it will be best, delegate the task.


  • Let the person explain his behaviour, or on the other hand. Take responsibility for mistakes made, and subsequently, use them as an example to find a solution.


  • Empathy. The ability to put yourself in the other person’s shoes. Understand the frustrations and emotions they have, furthermore, listen carefully without interruption.


  • Observe people’s behaviour and body language daily. Note a difference and never ignore it. In private, ask if there is something that matter. Understand before being judgemental.


  • Be sincere in all your actions. Have an open body language policy when communicating, therefore, never fold your arms or turn your body sideways or away.


  • Motivation. Only when you are self-motivated will people believe and follow you. Have a goal, based on performance, rather than money or prestige.


  • Discuss and involve the team, best of all, give praise. Having a sense of purpose in working together, most of all creates a feeling of unity.


  • Social Skills. Manage your relationships to benefit the team as a whole. Earn Trust and Respect by being Open and Honest in your motives.


  • Emotional Intelligence for Good Leadership. A Sports Team in a circle getting motivatedTreat and see every worker as an individual. Identify their abilities to the full benefit of the company, and even more, let them have personal growth too.


  • Invite them to give input and share ideas, it builds trust and improves communication skills. Listen to feedback to eliminate misunderstandings.


  • Different viewpoints can be resolved with compromises, but never get too familiar.


People with a high IQ and good business sense are not always the best leaders in a company. The understanding of the matrix of Emotional Intelligence is a very powerful recipe for a good leader.


Why … because they can see the bigger picture. Making people feel good about themselves and their work makes them happy, and happy people perform their best. Remember people take emotional decisions.


They will go out of their way to please the person who respects them and make them feel worthy. Therefore workers will do what it takes to make things happen.


Emotional Intelligence at Work

Emotional Intelligence Skills

  • Self Motivation.   Keep a lid on negative emotions. What are your weaknesses? Are you prepared to compromise and ACCEPT and ADAPT?


  • Your ability to stay calm and collective, therefore, keeping your emotions under control when things go wrong in difficult situations, is a true test. Never lose your temper, it is a sign of weakness.


  • Who Are You At Work? Do you seek attention for every accomplishment? Become the motivator and this way you will get the attention you need.


  • It is better to put the focus on other people, most importantly, let them shine.


  • Observe your Behaviour. Be aware of your reaction to other workers. Never rush into a judgement from your perspective. Other people can have a better idea, and at the same time can be right too.


  • Take Responsibility for your Actions. When you were wrong

    Emotional Intelligence for Good Leadership. Apologizing note with a roseand hurtful towards others, admit it and apologise directly. On the other hand, it should never happen.

  • Never avoid and ignore the situation. People are willing to forgive if you make a sincere attempt to rectify a wrong, for instance, give acknowledgement and respect.


  • Examine your Actions. How will the action you take affect others, most definitely, think before you act? When taking action, always be diplomatic in your approach.


  • Always keep in mind how it will make them feel, furthermore, will you get the positive outcome you want?


When do you think you have what it takes to accomplish the role to be a good leader?


Here are a few tell-tale signs you can use to evaluate your behaviour and thoughts, in addition, be your judge.


Emotional Intelligence at Work

Be A Strong Leader 

Give attention to

  • The feelings of all people involved. Take a step back and evaluate the situation.

  • Pause for as long as it takes before reacting.

  • Control thoughts and emotions. Distance yourself and see the bigger picture.

  • Benefit from criticism. Keep emotions out of this one, get a chance to grow.

  • Be Authentic. Mean what you say and say what you mean.  Diplomacy is the password and gets recognition for honesty.

  • Demonstrate Empathy. Do walk in their shoes for the moment? Understand why and how a person thinks and acts.

  • Praise others for achievements. Satisfy the craving everybody has for acceptance and acknowledgement. Focus only on the good. Build trust.

  • Give Positive helpful Feedback. Build up, don’t break down, rather say nothing.

  • Apologise. It takes strength and courage, but it builds trust and illustrates humility and humanity.

  • Forgive and Forget. Never hang on to resentment, don’t be a hostage of the past! Move on.

  • Keep Commitments no matter what. Keep your word and do what you say, it develops a strong sense of reliability and trustworthiness. When you can not honour your commitment, cancel in advance and reschedule.

  • Helping others has a positive impact on emotions. It does not matter who you are or what you have, a willingness to make sacrifices to help others overrules all. It builds trust and inspires others to follow in your footsteps, completing a circle of goodwill.

  • Emotional Intelligence for Good Leadership. A Team helping a girl climb an obstacleProtect yourself from Emotional Sabotage by coming over as, to good at heart a person. People might take advantage of and use emotional manipulation to their advantage. Therefore, continually sharpen your emotional intelligence skills to protect yourself.


Emotional Intelligence and Compassion

These are skills to help you develop your Emotional Intelligent ability my darling. Be always aware of all happenings around you and it is wise to think about different possible outcomes.


It is good to ask questions and listen carefully to every situation, why does he/she think this way. How did a person get to this point? When and with what will it change? If not sure, don’t say too much at the moment, rather postpone the meeting. Come back later with an informed solution.



 How to of Emotional Intelligence, Team members holding hands in a chain. holding handsThis, my dear, is the soft side of successful Leadership in a company, in contrast to the strict unbend-able leader. Become the leader who can change the performance and results with good teamwork in any company. You have to be a performer and an influencer.

Finally to be successful in the hard world of business this attitude will make a difference. Know all the benefits emotional intelligence has in the workplace.


Granny Estelle

Picture of Estelle


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6 Comments on “What is Emotional Intelligence at Work”

  1. Stella, I love this format! It feels so intimate to be reading letters to your granddaughter, but I also feel like what you’re saying here works for me, too. 🙂 Emotional intelligence is something that I consistently have to work on – and I sometimes hurt people because of the lack of it. I often have to go back at work and clarify what I thought was an appropriate comment, but the bluntness of it hurt someone’s feelings. 🙂 Thank you for the reminder to keep growing, and that through my support of others – my own life will be improved. Have a wonderful day!

    1. All of us lack the knowledge of emotional intelligence Hilary, one way or the other.
      It was never taught and is such an important fascist of the workplace and in everyday life as well.
      Being a silent observer and then the wise diplomat is ideal and one should strive to get there.
      Thank you for a very inspiring comment.

  2. Hey Ms. Stella loved your article it made me take a step back and evaluate my own emotional intelligence, your article gave me some really good tips that I’m going to follow, I especially found the section on Self Motivation and Take Responsibility for Your Actions helpful because I find myself struggling in those departments and I appreciate your tips on how to address them.
    Thank you so much,
    Chya “CeeCee” Cunningham

    1. Hi CeeCee so glad this article could be of help. it is really motivating!
      Nobody is perfect and one needs to upgrade sometime.
      Emotional intelligence is the selfless acts one has to concentrate on, it is mostly about other people and self growth.
      Thank you for a valuable comment I appreciate it.

  3. I think that this is one subject that should be taught to children at school from an early age. Obviously, most people are not learning these important skills from their parents, even though these skills are very important to be successful in any chosen career. We waste time on learning facts and figures which we can easily find with any computer or smartphone these days when the important things like regulating our emotions, positively supporting others and being empathetic to others are ignored in our education systems. When this changes, we will create better employees and better employers and our workplaces and homes will become happier places to be.
    Many thanks for sharing your wonderful ideas with us.

    1. Totally agree that all school systems are outdated and meaningless Andrew.

      Great idea to rewrite the curriculum and add life skills and more practical courses, Elon Musk is doing it in his homeschooling.
      It is hard to see how cold and cynical the world has become, very little empathy and goodwill.

      Thank you for a great comment that says it all.

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